Shipping policy

Effective from launch.

Every XAURA order is prepared with care and tracked from the moment it leaves us to the moment it reaches you.

Processing Time

Orders are processed within 1–3 business days. During launch week or limited drops, processing may take slightly longer — we'll always keep you informed if there's a delay.

Shipping Rates and Delivery Times

Australia: 3–7 business days
International: 7–21 business days, depending on destination and customs processing

Shipping costs are calculated at checkout based on your location and order weight.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after dispatch.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees charged by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost.

Delayed or Missing Orders

If your order hasn't arrived within the estimated delivery window, contact us at support@xaura.com.au with your order number and we'll investigate with the carrier on your behalf.

Incorrect Shipping Information

Please double check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect address information provided by the customer, but we'll do everything we can to help resolve it.