Refund policy

Effective from launch.

We stand behind every piece we make. If something isn't right, we'll make it right — no stress, no games.

Returns

You have 14 days from the delivery date to request a return. To qualify, your item must be:

Unworn, unwashed, and in its original condition
In the original packaging with tags attached
Accompanied by proof of purchase (order number or receipt)

To start a return, email us at support@xaura.com.au with your order number and the reason for the return. We'll send you instructions on where to send your item.

Exchanges

Need a different size? The fastest way is to return the original item and place a new order for the size you want, so you're not waiting on a size swap to process. Email support@xaura.com.au and we'll guide you through it.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund is approved. If approved, you'll be refunded automatically to your original payment method within 5–10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.

Sale and Discounted Items

Items purchased with a discount code (including LAUNCH20) remain eligible for return under this policy, and refunds will reflect the amount actually paid.

Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@xaura.com.au with photos of the issue. We'll cover the cost of return shipping and send a replacement or full refund — your choice.

Non-Returnable Items

For hygiene reasons, items marked as final sale, and any custom or made-to-order pieces, cannot be returned unless faulty.

Consumer Guarantees

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major fault, you are entitled to choose a refund, replacement, or repair. For minor faults, we will repair the item within a reasonable time; if we cannot, you are entitled to a replacement or refund.